Return Policy
awwalboutique.com follows a transparent returns policy for all products bought from our online store / wassap auto broadcasts.
DOMESTIC ORDERS
We have a very strict quality check done on all suits before they are shipped and we do not ship damaged products. Exchanges are case specific and will be decided by the support team on duly considering the complaint.
In case of non damaged products if the support team decides to go ahead for exchange then the amount will be adjusted in the new product price.
1.No Gaurantee and warrantee on Fabrics
In case of refund . / Exchange decided by the support team (government taxes and duties will be adjusted and charged accordingly) and customers should take a note of the following
We will consider only genuine cases for exchange and returns (Support team will take a call on the dispute/complaint / Issue raised by customer)
10) Pre Payed Orders are processed the very same day as a company policy.Pre paid orders cannot be cancelled once processed .Only exchange will be possible in case a client wants to update the order. Any updation of order post the dispatch of shipment will accrue to and fro shipping charges. In case a refund is processed by the support team it will be inclusive of To - fro courier charges, Payment gateway charges on debit and credit of amount and a cancellation fee of Rs 500 as the company buys the products on order basis..
11) No exchange and return is applicable on the products purchased from Sale / clearence sale categories. No exchange or return is accepted on products purchased on order basis.
12) Orders booked in prebooking can only be exchanged as per the exchange teams directive and discretion. orders are kept on hold for weeks on word of mouth and last minute cancellations and cancellation / exchnage requests post delivery will not be accepted.
13) No exchange and return is applicable on the stitched orders from the Awwal Pret collection or orders given on stitching.
14) Cashback earned on orders can be redeemed as discount only and cannot be transferred to the client bank account.
15) All exchange requests have to be mailed at support@awwalboutique.com
Prepaid orders in prebooking cannot be cancelled as prepaid orders are purchased on priority for clients.
Product Line - Jewellery
Jewellery – Jewellery Products are shipped only after they pass the quality check. Please note Jewellery Products have – No exchange, No Refund. We are not responsible for any breakage occurred during the transit.
Refund amount will be processed through the same mode of payment within 4-7 working days.
No Gaurantee and warranty is provided on jewellery Products.
- INTERNATIONAL ORDERS – we have a very strict quality check for domestic and international orders and ther are no refunds and cancellations possible for international customers. In case the team approves a refund the amount will be adjusted against
- GST (Goods and Services Tax @ 5%
- Payment gateway charges (CC Avenue & Razor pay )
- Flat Cancellation Penalty of Rs 500 (order holding Charges)
- For exchange the customer needs to ship back the product at his expense and the customer has to pay new shipping charges for the shipment of the exchanged product . (exchange depends on the availability of the stock).
- Kindly take a note that custom duty and charges if levied by the customs are to be borne by the customer.
- Kindly note in case of any kind of discrepancy with the received order the customers have to inform our customer care within seven working days.Issues reported beyond this time will not be entertained and we will not be held liable for it.
- Jewellery – Jewellery Products are shipped only after they pass the quality check. Please note Jewellery Products have – No exchange, No Refund. We are not responsible for any breakage occurred during the transit. We are not liable for any kind of refunds and exchange in Jewellery items.
Legal Disclaimer: :
While we work to ensure that product information is correct, on occasions a brand may alter their product information. We only provide what the brand exports to india and description shown on our web site as provided by the brand. We recommend that you always read the inlay card for clarity on information provided before purchasing a product. For additional information about a product, please contact the brand manufacturer or visit the brands website.