1. All Products purchased from Our site can be Requested for Exchange within 7 Working Days, from The Date Of Delivery.
2. The Disputes should be mailed to email@example.com in detail. Our Panel will Reach a Decision after Going Through Raised Issues.
3. In Case Of Exchange Customers will be Responsible to Bear all Shipping and Logistics Costs
4. Discounted Items can not be Returned or Exchanged
5. Items Under 2000\- can not be returned or Exchanged. It Includes all Categories and Products on Our Website.
6. Items above 6000\- can not be returned or Exchanged. It Includes all Categories and Products on Our Website.
7. It takes 2-3 working Days for the products to Reach within India –
-if Item is ready to ship.
-if the Pincode is not Interior.
8. It takes 5-6 working Days for the International Deliveries. We use, Fed Ex and Aramex for International Pin codes. Costing is unique to Weight of the Product.
9. No Returns and Exchange on International Shipments. We always Mail Open Pics of the Products to International Customers before Shipping. If the case is unique and Escalated by our Panel for Excahange –
*The Buyer has to bear the Shipping and Logistics Cost
*The Buyer has to escalate the matter within 7 Working days of Receiving the Product. Any Delay Awwal Boutique will not be liable to Oblige.
10. No Refunds or Exchange is given on Jewellery items shipped Nationally and Internationally.
13. We do layers of Packing of all our Jewellery Items. No Ownership will be taken of Any Jewellery Item Breakage during Transit – due to Conditions and circumstances out of Hands.
14. For International shipping we use India Post standard rates and clients can always choose express shipment options available with our support team. Also note the express shipment charges are additionally charged.
15. Customers can take Insurance Coverage of their Parcels, Nationally and Internatioanlly. To learn about the Policies Mail us – firstname.lastname@example.org
16. If Products are in Pre Order, They will be shipped as per the Approximate Dates of Arrival. Any Delay is out of Hands and Reasons which can be Responsible for Delay is mentioned in Disclaimer of Every Product. Awwal Boutique will not be held Responsible for any Delays in Pre Orders.
17. In case the Customer Pre Pays and Purchases a Product from Pre Booking - and Same is duly informed to the Client - is Tagged on the Website- GST amount Transaction Charges of the Total purchase will be Deducted Before Refund.
awwalboutique.com follows a transparent returns policy for all products bought from our online store / wassap auto broadcasts.
We have a very strict quality check done on all suits before they are shipped and we do not ship damaged products. Exchanges are case specific and will be decided by the support team on duly considering the complaint.
In case of non damaged products if the support team decides to go ahead for exchange then the amount will be adjusted in the new product price.
1.No Gaurantee and warrantee on Fabrics
In case of refund . / Exchange decided by the support team (government taxes and duties will be adjusted and charged accordingly) and customers should take a note of the following
We will consider only genuine cases for exchange and returns (Support team will take a call on the dispute/complaint / Issue raised by customer)
9) Pre Payed Orders are processed the very same day as a company policy.Pre paid orders cannot be cancelled once processed .Only exchange will be possible in case a client wants to update the order. Any updation of order post the dispatch of shipment will accrue to and fro shipping charges. In case a refund is processed by the support team it will be inclusive of To - fro courier charges, Payment gateway charges on debit and credit of amount and a cancellation fee of Rs 500 .
10) No exchange and return is applicable on the products purchased from Sale categories.
11) No exchange and return is applicable on the stitched orders from the Awwal Pret collection or orders given on stitching.
12) Cashback earned on orders can be redeemed as discount only and cannot be transferred to the client bank account.
Prepaid orders in prebooking cannot be cancelled as prepaid orders are purchased on priority for clients.
Jewellery – Jewellery Products are shipped only after they pass the quality check. Please note Jewellery Products have – No exchange, No Refund. We are not responsible for any breakage occurred during the transit.
Refund amount will be processed through the same mode of payment within 4-7 working days.
No Gaurantee and warranty is provided on jewellery Products.
- INTERNATIONAL ORDERS – we have a very strict quality check for domestic and international orders and ther are no refunds and cancellations possible for international customers. In case the team approves a refund the amount will be adjusted against
- GST (Goods and Services Tax @ 5%
- Payment gateway charges (CC Avenue & Razor pay )
- Flat Cancellation Penalty of Rs 500 (order holding Charges)
- For exchange the customer needs to ship back the product at his expense and the customer has to pay new shipping charges for the shipment of the exchanged product . (exchange depends on the availability of the stock).
- Kindly take a note that custom duty and charges if levied by the customs are to be borne by the customer.
- Kindly note in case of any kind of discrepancy with the received order the customers have to inform our customer care within seven working days.Issues reported beyond this time will not be entertained and we will not be held liable for it.
- Jewellery – Jewellery Products are shipped only after they pass the quality check. Please note Jewellery Products have – No exchange, No Refund. We are not responsible for any breakage occurred during the transit. We are not liable for any kind of refunds and exchange in Jewellery items.
Legal Disclaimer: :
While we work to ensure that product information is correct, on occasions a brand may alter their product information. We only provide what the brand exports to india and description shown on our web site as provided by the brand. We recommend that you always read the inlay card for clarity on information provided before purchasing a product. For additional information about a product, please contact the brand manufacturer or visit the brands website.